February 18th, 2025
I can do some brain dumping for you. Let’s see what comes out.
This is for your entertainment. So it better be entertaining.
Jaz told me today that her family is full of witches and warlocks. Her exact words were, “My family is full of witches and warlocks.” That was absolutely an incredible thing and I immediately had to go and write it down. Jaz has Jamacian ancestry, or perhaps Haitian, I must confirm this, but Carribbean at least, we can say, and so she was not joking. She said, “I’m not joking.” She knows about voodoo, and she said she used to practice, and knows about the techniques, for hexing and cursing and etc.. That she comes from a line of practitioners. And she told me a story of putting a dead trout in her roommate’s air vents, to get her worthless roommate to understand what it was like to have a stinky house, because she would never take out the trash or do the dishes. She served her roommate up with a problem so unbearable that she would be forced to actually deal with it. If I had been consulting with Jaz this whole time, or if Jaz had lived in 805B, I don’t think Wisdom would have lasted two months. Jaz knows about being petty. But the main thing, that was so incredible, was that she said this statement, after mentioning some things about voodoo, in full seriousness, in the year 2025, and that was what was so incredible. To say, “My family is full of witches and warlocks.” In seriousness, and mean it, and I know that you mean it, and are serious about it. What an incredible thing to say.
I’ll tell you about the mug. I just went and took a sip out of it, and was reminded about my mug, and I need to tell you this because I need to give you some good things, to compensate for you reading my rant.
I bought a mug from the store, a cute lime-green mug, in the classic coffee mug shape, with an interesting series of purple and pinkish-brown lines across the middle of the mug, and also in the middle of the handle. When I rang it up, it was listed in our system as the “gradient mug”, to which I told Juanito, and who said, being a smart boy that he is, “What! That’s no gradient! You call that a gradient?” I actually think, from my web dev days, that it is a gradient, and that Juanito is just plain wrong, but I’m not going to do any Googling to confirm this. I’m just going to assume that I’m right, and that it has something of a gradient on it. This mug caught my eye from the moment I saw it, I was immediately charmed by it, and it is an unusual item to be in our merchandise roster. We have many more interesting items, things way more exotic, but something about this simple yet unique mug stood out to me. In the color scheme and the gradient. My brain did not really attach words to use to describe the mug, or why I should like it, as it goes with things that strike you in a visual way, you just like them because you like how they look, but when I was considering buying it, because it was now 50% off, having survived about a month and still, sat there on the shelf, I admiring it from behind the counter every once in a while, I was considering buying it now, only $8.65, and I of course first consulted with every single other employee, my trusted advisors, to gauge their reactions and also because I was curious what they thought about this strange mug, and I asked them to rate it out of 100, to which Juanito replied, something sarcastic, I can’t remember exactly, he said something that was not out of 100, and then someone gave it a 40, I think that was Jessica, and then I think it was Katerina, who said it was ugly, but kind of cute, and that I needed to buy it, and that’s when I knew I needed to buy it, and she was right. Katerina has phenomenal judgment and especially because, when she described the mug as being cute and ugly, I felt that she had a similar understanding of what was special about this mug, she saw it in the same way that I did, and I also felt that it was like that, cute, but ugly. Because the colors, as someone said, green and purple, they didn’t really go together well in this way, they could not have been the most obvious choice, and yet somehow, it worked. It was actually working. It was wonky enough to be interesting, and ugly, and yet cute. So, I bought it then, immediately ringing it up, and then drinking coffee out of it, and that was about the first thing that happened that morning. I spent the first thirty minutes of that day in such a jubilant mood, and having purchased the mug, and so happy to be working again with a team who was in good spirits, that I had to ride that out for as long as possible, as it was also very necessary for my mental health and spirit (this was now four days ago, I would say), and I just walked around with my mug, after the successful purchase, and enjoyed my coffee, and chatted with everyone and made many jokes and said stupid things. I went over to Queen sometime later, after having done some work, and was holding my mug again, so charmed and happy to have this wonderful new mug, that I had now been able to buy, and had already said to her soon after I had bought it, that even if somehow my mug disappeared or I broke it, and I was only able to use it for this single day, it had already brought me so much needed joy and excitement that it was worth the purchase, and then about an hour later or so, I was again sipping coffee from this mug, and she was sitting down at one of the cafe tables taking her break, and I walked over just to talk to her, and was talking, and she said, “Enjoying your new mug?” And I was absolutely enjoying it, should could obviously tell, and then I realized that me holding the mug then, in that moment, and sipping on my coffee, and wearing the Starbucks apron, I felt so absolutely relaxed, like I was in my living room, or a hotel, in my slippers and a robe, which my apron was giving me the feeling of having like a lounge robe on, and I realized that I had felt exactly that way, which I told her. And we had a good laugh about that. Somehow, through this assortment of cues, the new mug, just the act of holding a mug of coffee, and my feeling, and then the apron was truly somehow making me feel that I was in a robe, or some pajamas, made me feel that I was just chillin’ in my living room, enjoying a cup of coffee and reading the paper. It was a great feeling, and Queen asked me if I was going to keep the mug here at the store, and I joked that if I did, and it made me feel this way every day, Stacy Hamilton was going to hate it to the maximum. And, remembering how comfortable Charlie would look, holding his cappucino that he had made first thing after showing up and clocking in, and how much she hated that, and how Charlie lasted only two weeks (RIP Charlie), I decided that I should just take the mug home. And the advantage there is that, I have a little piece of my store at home, a small link to my Starbucks world, that I can enjoy and reflect on.
I think this is a good story too because it makes me feel the positive side to acquiring an item. I feel that we know that we make purchases that we shouldn’t make, but here is an example of a purchase that does good. You really can buy material things and they can bring you happiness, and function as well, because I haven’t really had a good coffee mug, that I loved. I bought a pig mug from Goodwill for $1, that is a large mug in the shape of a pig, that is cute and special, but I realized the problem with it as soon as I first tried to enjoy a cup of coffee out of it, which is that there is no easy way to drink from it, because the shape is weird, and so that completely ruins your drinking experience.
That’s the mug story.
My friend Mister Ethan Beller of Atlanta, Georgia recently called me and praised my outstanding guitar riff that he had seen me play on Instagram. He had recently seen this video I had posted, of me playing Creeping Death, and was very impressed, and said “100 out of 10 guitar riff, Steven san.” I said, I know, and then I realized that he thought that that was my riff, and I said, do you think that’s my riff, and he was like, yes, and I had to laugh so hard, because he definitely thought that that was all my work, not even one riff but the three main parts of the whole song, and he had no idea that that incredible guitar music was from one of the greatest metal and Metallica songs of all time, that is Metallica’s Creeping Death. But I thought it was also amazing because it goes to show that good music is good music, and he wasn’t swayed by thinking it was special just because it was Metallica or because other people said it was an amazing song. He thought it was mine, and he recognized it as being incredible. And he said, “I guess I should listen to some Metallica.” And I was like, yes, you absolutely should. I’m thinking about this because I’m sitting down to practice this legendary, masterful work on the guitar once again. It is 214 beats per minute, and James Hetfield plays with only downstrokes, which means that the song is played at 214 bpm and only with downstroking, which if you don’t know about BPMs and downstroking, let me tell you that it is not very easy to do. At least, not until you can do it. Then you can do it easily. I was struggling with 160 bpm, then it was easy, then 170 bpm, and now that’s a cakewalk, and now 180 bpm, which is doable. And that’s how it goes. But how long until 214 bpm? Let’s see what I can do tonight.
180 is possible with mostly no mistakes. 185 is not possible, doable with many mistakes and some collapses. So there ya go.
Today a cute girl came into the store, her name was Katie. Katie had mobile ordered, and we knew she was coming to get a Penguin Cookie, which is a sugar cookie with a cute penguin face on it, that we had in the winter, and we didn’t have them any more, and we were going to have to break the news to her. So, I was standing out in the lobby area, not having anything particularly to do, but needed to get farther and farther away from Andrew, in this moment desiring freedom, now needing to get so far away that I have to leave from behind the counter, because even that is too close, and Katie walked in to get her goodies, amongst which is the Penguin Cookie, and as she stepped up to the counter, I approached her and told her that we had good news and bad news, yada yada. At this same time, Andrew approaches, because he cannot ever let anyone do anything by themselves, and must intrude on all affairs, particularly me, and my affairs, because as Jessica would say, he’s in love with me, and so Katie is now somewhat flanked, and Katie is looking at both of us, but mostly looking at me, as I am the lead and initiated this interaction. So, Katie asked if we had cake pops, and went with the birthday cake pop. And when we had gone over to the register, which, I don’t know why we even did, because she didn’t have to make any transaction, and I said, “You like the Penguin Cookie, huh?” And she said she did, and that she had been getting them since high school, and she figured we wouldn’t have it, but she saw that it wasn’t marked out on the app, so she thought she would try and go for it. Andrew of course had followed us over to the register and was now standing very close. The Penguin Cookie was nostalgic for Katie, and I thought that was cute, and also shocking that Starbucks has had the Penguin Cookie for that long, and then she got her birthday cake pop and left, and I was standing there at the register, thinking about how Katie had loved her Penguin Cookie, this little Christmas cookie that she had some attachment to, and then I thought, why could she order the Penguin Cookie? She shouldn’t have been able to order it anymore through the app, because it was seasonal, and it has been phased out, and we don’t have it anymore. So, I went into our POS system, into the seasonal items, and found the Penguin Cookie button, and saw that it was not marked out as being unavailable, and I went to mark it out, and it was then marked unavailable. So at least, if Katie ever looks, or if anyone else looks, they will not have to be disappointed. I then tried to mark out the other seasonal items that were not listed as unavailable, but the system told me I couldn’t do that, because they were unavailable already. These are the small technical glitches that happen in the POS system, of which there are many. But I was able to mark that Penguin Cookie out. I felt that I had done something useful then. For Katie and the Penguin Cookie lovers.
They say that one of the best ways to make friends with people is to see them regularly. Any time you regularly see someone, you will have a higher likelihood of becoming their friend. People who live in apartment complexes make friends with people on their floors, etc. Well, that’s definitely 100% true. I have so many friends now through my job at this Cummins Station Starbucks, only because I see these people every day (most of my coworkers) or every other day, or every week (the regulars). And in almost every case our friendship and closeness and familiarity that we now have, where we know things about each other and have some idea of what is going on in each other’s lives, is only because we’ve seen each other repeatedly. It’s not because we have had any kind of special connection, although there are always going to be people that other people bond with. Everyone has their special friends. It’s interesting to see what baristas, what members of our team have befriended what regulars, and what customers, and who has positive interactions with who, and in what way, and what they bond over. One person I think about in particular right now is a woman named Katharine, who has a small dog, Lambo. Katharine is a regular and is in the store usually at least once a week, and I see her walking all over downtown Nashville with her extremely cute Pomeranian fluffball. This dog is one of the cutest dogs in existence, and is an extremely special dog. Katharine knows this and you know that this dog is living like royalty, or better. It is obvious. You could almost say that Lambo owns Katharine, actually. It really feels that way. Lambo is the king. Well, I remember that Katherine and I had a funny interaction from the very beginning, that we were sharing laughs, I can’t remember exactly what was said, but I remember that from the beginning, that she was funny. And that was about six months ago, when we first opened. Well, here we are all this time later, and when I come in on my off days, if Katherine comes in she’ll sit by me, and we’ll talk about life, or if we’re slow, I’ll chat with her over the counter while she sits there with her incredible dog, and talk about guitars, or her pilates class, or Starbucks, or the weather. And every time we talk, or every other time we talk, we learn something new about each other. But, the friendship, a friendship like this, is not based on anything but pure social joy. There is nothing transactional about it, it is just pure friendship. Nobody wants anything but to have a laugh and a good conversation. That’s very wholesome.
I have a similar relationship with many of the people from the Gibson Garage. I learn about them, learn a little more each week, acquire a new fact, and add it to the list of facts and stories I’ve learned about them. Just yesterday, Whitney came in, and I knew that she had been wanting to buy a new guitar, we had been talking about this for a few weeks now, and she was excited to tell me that she had bought her new guitar, her first Gibson, and it was a light-blue Gibson Les Paul, and of course she had to show me a picture, and I was like, oh my god that’s a beautiful guitar, outstanding.
This is the joy of working in a coffee shop like this. You can get so many stories and learn so many things about people, and the happenings of the world. For example, about world happenings, two days a lady came in, asking when we had opened, because she came here every year with her husband, because he goes to a yearly conference here in Nashville, and she hadn’t seen us here before. I told her that we had opened in August, and I asked her what the conference was (we get many conference attendees because we are right downtown by the Music City Center, I think that’s what it’s called, that hosts large conferences, with like, 30,000 people, and they all stay at the hotels right in the area) and she said it was a healthcare conference, and she told me that security was really tight this year, because of, you know, the shooting, she looked at me, and I said yes I did know about it, and she said that she knew people in the conference and she was usually allowed to enter and talk to people and mingle and hang out, but that this year they weren’t letting guests in, and they had metal detectors and etc. So she had to find other things to do. And I thought that was a good example of hearing about world affairs and the happenings of the world, and we could say as well an example of how the news is real, and that there are really events happening, and changes resulting from them, and here was an example of someone impacted by an event that had happened recently, that we all knew about. Because Luigi Mangionne killed Brian Thompson, this healthcare guy’s wife couldn’t go to her husband’s conference anymore. That’s what I mean.
You can learn a lot about someone, more than you ever wanted to know about some people, when you have even 15 minutes of free time to talk to them. They can open up, and they can tell you their entire life story, or you can read about them on Wikipedia, if they’re famous, or something like that, you can read about them in the news, or whatever. But when you meet someone over the register, over the counter at the coffee shop, you don’t have a lot of time. You have only thirty seconds, even. If there’s no one in line, or you particularly want to talk, you can manage to have more of a conversation. You could talk for even 3 or 5 minutes. But eventually, something is going to happen, someone is going to walk in, someone is going to ask me a question, or their order is going to be ready and they will be called, and feel the need to go get it, and you will be pulled apart. And then, if you see them again, if they come back, you can talk again, and then if they keep coming back and are a regular, then you can do this, over and over, and then each time, or every few times, you learn something new, in your conversation, they reveal something, and you accumulate facts and knowledge about this person, and you get to know them a little bit better. And in this way, over the course of weeks and months, the person is slowly revealed, and continues to be revealed, and you learn more and more about who they are. But still, it happens slowly, it can be just a trickle of information, and you never see them in their element, really, you only know them from the coffee shop, only know what they’re like and how they act within the confines of the coffee shop, and don’t know anything about their entire life outside of the shop. You only know about it from what they tell you. And similarly, they only know me as being the Starbucks employee. They don’t know about my entire life outside of it, they don’t know what I look like outside of the uniform, they haven’t been there for any moment of my life away from the Starbucks store. They only know me in this role.
Some little information that I learned today about Jared – he is a salaried employee. Jared works for the Gibson Garage as a Sales Pro, and is a younger guy, probably about my age, from Florida, also been in Nashville for a year, and is extremely good at guitar, has played for like 17 years. See, I know about this guy. I have now had many of these small interactions with him, learning something each time. And today, we had another one, and I learned a new thing, that Jared is a salaried employee. That’s a small fact, a small single fact, but I didn’t know that about him, and now I know.
One of the most recent times I was in the Gibson Garage, Jared showed me the fancy, expensive, real Gibson Explorers, and let me rock out. I was really impressed with and loving the Lizy Hale Explorerbird, that just felt and played amazing, and sounded incredible. So heavy. He had asked me if there was anything in particular I wanted to play, and I had been playing the Epiphone Explorers, and liked those, and had been too shy/not bothering to ask anyone to unlock the expensive ones for me, and let me try those out. So he took me over there and let me crack in to ’em. And now that I’m thinking about this, I actually have this story somewhat wrong, because this is what happened. HENRY was the one to ask me what I wanted to play, and took me over to the Gibson Explorers and let me crack in, and he showed me an incredible thing when he took the guitar down for me, which was this: that all the expensive guitars have a “lock” on them, that prevents you from taking them off of the rack without help from a Gibson Garage employee, but he showed me a trick, which is that the lock is actually kind of useless, and only requires you to twist the twisty-part with your fingers, to get it to unlock, and the special key that they have for the lock is basically just for show. But, this whole time that lock had prevented me from taking anything down, because you know, as like most people probably do, you see that something is locked, and you think, well, it must be locked, and I can’t get through a lock, so I’m not even going to try. But this lock was extremely easily foiled, if you just tried. With two fingers, you can defy these locks. I thought that was amazing, and Henry was very happy to show me that. Henry and I are cool, I should say, and I’m sure he’s not just going around and showing everyone how to foil these little guitar locks.
Seeing how easily these locks could be defied, but how effective they actually were at stopping me, just because they were there, made me think about something that I had heard before, that I don’t know if is true or not, but I had heard this once, that elephants kept in captivity were, when young, bound with chains, so they couldn’t actually escape when they tried, but then when they grew up, the elephants would be tied with rope instead, which they could actually escape if they tried, but when they had tried to escape the chains they found that they couldn’t, and so they stopped trying to escape at all. I felt like the same thing had happened with me and these locks. And if I was an elephant, and another elephant came along and showed me how easy it was to break my rope, I would have been just as shocked.